Frequently Asked Questions

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Below you’ll find answers to some of the most frequently asked question. We are adding most asked questions to this page and your's may be one we place here too.

If you have any other questions  Email Us here

1. Do you install/ lay down the floor?

We have a team of professional installers to assist you here, who are trained in fitting the floors correctly. This is the ideal way to install your new floor.

2. How easy is a self-installation?

Fitting a TuffSeal™ floor is really not that difficult. All it requires is a good rubber mallet, a keen eye for laying out the floor (planning the patterns or colour mix), ensuring that the floor is solid and flat, and then applying in the right sequence, methodically.


Watch the YouTube videos on the Installation page.

3. How do you cut and/or shape the tile?

Cutting tiles (they are 6mm thick) made of PVC can be done with a stanley knife or regular straight blade carpet cutter.


Tip – tiles are easier to cut if first warmed in the sun for a few minutes.

4. Is the tile recyclable with the new topcoat?

In fact all our products have a large recycled content, and the flooring is 100% recyclable.

5. How much extra should I buy (wastage)?

It is advisable to get 5-10% of your initial order as cutting, wastage and for replacement tiles in the future. ... accidents do happen!). This is prudent as the replacement tile (should this be needed) will match the batch colour and there will be consistency in colour.

6. Are spare tiles readily available or should extra tiles be purchased?

When you order, we save the exact print file so that we we can make up a new batch for you. In all fairness, there will be a slight discrepency in the colour matching. This is why it is advisable to purchase extra tiles with the initial order.

7. Is it necessary to use adhesives?

This all depends on the floor surface covered, but the majority of the time the tiles are laid without adhesive. This is because of the hidden interlocking system that joins the tiles perfectly.

8. Is stock available and if not, what is the lead time?

All products are made to the customer’s specifications and order. Our design team will assist in the development of your specific custom design (for which you will enjoy exclusivity of use) or you may utilise any of our current stock of open use print designs. We do not carry stock of DESIGNER products. Lead times vary considerable depending on the design initialisation process and the quantity required. For available print files we aim for 10 to 20 working days.

9. Do I need to pay for delivery?

Unfortunately yes. All goods are sold ex-factory in Germiston. We can arrange national transport to most destinations nationally for your account.

10. Are there different patterns or designs available over the current single colours?

Absolutely! see our range of stock print designs on the Gallery Pages - for the Open Interlock tiles, and for Hidden Interlock tiles. Then we offer the service to assist in the design and development of your own bespoke patterned floor design (which can exclusively only be used by you). This can be discussed with the Design Department.